Why Delivering Business Outcomes is Critical in the Customer First Revolution

30 Top Customer Experience Books

Competing for Customers made eglobalis' top 30 customer experiences list. Click here to see who else made this list and see how companies are focusing more on their current customers. 

Lessons from the Road to Customer Centricity

We hear a lot about customer-centric and customer-obsessed organizations; but what exactly does customer centricity mean in today's digital economy? Jeb Dasteel, Seniro VP and CCO, Oracle takes on this topic here